CUSTOMER SERVICE

HOW TO PLACE AN ORDER ON OUR WEBSITE

To place an order on our website simply click on add to basket next to the product you would like to buy. The product will be added to the shopping cart at the top right hand side of the screen. The shopping cart will display the number of items you have ordered and a rolling total of the total amount. All prices are inclusive of VAT.

Once you have completed selecting your item(s) click on the shopping cart and a list of the item(s) you have ordered will be displayed. From the shopping cart you can remove and add or reduce of the quantity ordered. 

Once you are happy with the order click checkout.  You will then have the option to choose Express Checkout or enter your details and pay by Credit Card or Paypal. 

Once you enter your delivery details the postage amount will be confirmed.  Click to pay to complete the order.  You will then receive an automated email confirming all your order details. 

We take the security of your payment details extremely seriously and the payment processing on our website is through a 3rd party payment provider which means that at no point are your bank account details stored on our website.

ALTERNATIVE WAYS TO ORDER

If you prefer we can also process orders by email or telephone.

Email: To order via email please contact us at orders@topspintt.com with the items you would like to order, your delivery address and also include a telephone no. that you can be contacted on.

Telephone: Our office telephone number is 0208 279 4099.  If we are not available to take your call please leave a message with the items you would like to order and your contact telephone details and a TOPSPIN representative will call you back ASAP.

PAYMENT OPTIONS FOR EMAIL AND TELEPHONE ORDERS

Bank Transfer:

Please contact our customer service and we will provide our bank details so that you can send us payment via your online banking provider.

Credit card:

We can process a credit card payment over the telephone. 

Cheque:

Cheques should be denominated in Pounds Sterling and drawn on a UK bank. Please make your cheque payable to: Topspin Sports Ltd. Please remember to write your home address and cheque card details on the back of your cheque.

Please note that payment must have been received in full before the goods will be dispatched.

For orders for schools and businesses we may also process orders via purchase order.   

DELIVERY CHARGES

For UK orders up to £80 the delivery charge is £4.99.  For orders over £80 delivery is free. 

For orders within the EU the delivery charge is £13.00 except for table tennis tables and table tennis robots.  

We DO NOT DELIVER table tennis tables outside of the UK.  

Please contact us if you would like to enquire about delivery costs of our range of Table Tennis Robots for delivery within the EU.  

ORDER PROCESSING AND DELIVERY TIMES

Topspin Sports aims to arrange dispatch of all items held in stock within 2 working days of receiving your order. Where products are not held in stock we will always contact you by email or telephone with an estimated dispatch date which should be no longer than 14 days from date of order.

We use a number of different delivery couriers depending on the size of the package ordered.  Once your order has been dispatched we will confirm the delivery provider and estimated delivery time.

Table Tennis Tables are usually delivered directly from the manufacturers factory in Germany and delivery lead time is 2 to 3 weeks. 

RETURNS POLICY

If you would like to exchange or return a product that you are not happy with, the original product must be returned to us in its original, unopened condition within 14 days from the date of dispatch. You will be responsible for the item(s) until they reach us so for your own protection we suggest you use a secure delivery method that requires a signature upon delivery. 

Please send the returns to Topspin Sports Ltd, 117 Colchester Road, Leyton, London E10 6HD. On receipt of the returned product, goods will either be exchanged or a full refund will be made less the original postage and packaging costs.

Please note that we cannot refund or exchange any 'customised' bats. Any complete bats that have been made up to your specific requirements cannot be returned if you have specified the wrong items or decide you do not like the bat.

FAULTY PRODUCTS

If a product is faulty, we will replace the item or refund the product cost in full but you must notify us of any defects within 10 days of dispatch of the goods. This is in addition to your statutory rights.

COMPLAINTS

We take our customer service very seriously and welcome all feedback regarding our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.